Support Ticket Management

The admin portal will allow customers to manage their support ticket escalations without having to navigate between two different platforms.

Support Ticket Listing Page

On the support tickets listing page, authorized users have the ability to view all tickets in the portal, as well as a tab to see only tickets assigned to the person currently logged in.

Tickets can be filtered by:

• Subject, Ticket ID, or Transfer Confirmation #
• Status

View Support Ticket Details

Clicking into a ticket allows authorized users to see all related details for that support request and send messages related to that ticket so that all conversation is in one place.

Create Support Tickets

Support tickets can be created directly in the admin portal whenever additional help is needed or an issue needs to be escalated.

When creating a ticket, users will be able to:

• link the ticket to a specific transfer
• set the priority of the ticket
• provide attachments / screenshots if they are available

Accepted file types: PDF, PNG, JPG. Max size: 5MB per file, 10MB total.

NOTE: The ability to view and create support tickets will be available for users who have an "admin" or "support" role