Support Ticket Management (Coming Soon)

The admin portal will allow customers to manage their support ticket escalations without having to navigate between two different platforms.

Support Ticket Listing Page

On the support tickets listing page, users will have the ability to view all the tickets that are in the portal, as well as a tab to only see tickets that are assigned to the person that is logged in.

View Support Ticket Details

Clicking into a ticket allows users to see all the related details for that support request and send messages related to that ticket so that all conversation is in one place.

Create Support Tickets

Support tickets can be created directly in the admin portal whenever additional help is needed or an issue needs to be escalated.

When creating a ticket, users will be able to:

• link the ticket to a specific transfer
• set the priority of the ticket
• provide attachments / screenshots if they are available

NOTE: The ability to view and create support tickets will be available for users who have an "admin" or "support" role